Terms of Use (Updated 29/05/2022)
- These terms may be updated at any time. It is your reponsibility to check for updated terms regularly.
- We do not provide a churn and burn service. Constantly asking for proxy replacements (or new proxies) each month may lead to your account being cancelled.
- Shared proxies can only be swapped once per 6 months
- Access can be locked down by your IP address or by username/password (except Shared Residential Proxies).
- If you're using residential shared proxies only IP authorization is available using a single IP address
- Xrumer not permitted
- Do not use them for anything illegal or offensive.
- Cannot be used to build trackback links
- Do not abuse the proxies
- You may only connect to your data centre shared proxies from one device at a time unless prior approval has been given.
- Fair use policy - If the use of your proxies affects other users your connection count maybe limited
- If we receive an abuse notification your account will be terminated (including comment spam or trackback abuse)
- An active subscription is required to maintain access to your proxies (unless a different billing arrangement has been made)
- If you cancel your subscription your proxies will be removed within 48 hours unless prior notification has been given.
- If choosing to be invoiced, invoices must be paid within 3 days to avoid proxy cancellation.
- $2.00 fee for reactivating any proxy service that has been cancelled due to unpaid invoice.
- We reserve the right to cancel any account at any time for any reason - if you don't agree, don't sign up!
Refund Policy
- Full refund (less PayPal fees) given for any reason you're not satisfied within the first 3 days from ordering.
- No refund on cryptocurrency payments
- No refund on remaining days if you cancel your subscription unless prior approval has been given.
- Pro-rata refund (less PayPal fees) will be given for the remainder of the payment cycle (month) for any unused days should you request a refund more than 5 days from ordering, except where you have cancelled your subscription prior requesting a refund.
- Full refund (less PayPal fees) available within 3 days, pro-rata refund on remaining days otherwise except if account was terminated due to breach of terms.
- Any PayPal refund will exclude PayPal fees as PayPal no longer refunds these
- We don't provide a pro-rata refund by default if you simply cancel your subscription. If you want a refund for remaining unused days, you MUST contact us before cancelling your subscription.